Frequently Asked Questions
FAQ
Working
with Us
Q: Do you offer free estimates?
Yes. Every project begins with what we call a desk estimate — a complimentary, preliminary estimate based on the information you provide (such as project details, photos, or measurements). This gives you a rough budget range to help you plan, but it’s not a fixed quote.
If you wish to move forward, we then schedule an on-site discovery visit. During this visit, our team documents measurements, site conditions, and other key details to prepare a formal project proposal.
That proposal is based on verified field data and reflects a firm, hard cost for the agreed-upon scope of work. Once approved, we confirm scheduling and move your project into production.
Summary of Our Project Onboarding Process:
- Desk Estimate: Complimentary, based on client-submitted info.
- On-Site Discovery Visit: Field assessment and data collection.
- Formal Proposal: Firm cost and project scope for approval.
Scheduling: Project start confirmed after approval.
Q: Do you take on small jobs or repairs?
Absolutely. Its $135 trip fee, with an additional cost of $85 per tech (if multiple techs are needed for a project.) This only covers our cost to and from the jobsite.
Q: Can I just get a price over the phone?
We can give rough estimates for common tasks, but most jobs need a site visit or detailed photos to price accurately. We don’t believe in guessing and surprising people later.
FAQ
Pricing & Materials
Q: What’s included in your pricing?
Our pricing includes both labor and materials. We do charge a 10% mark-up to all materials that we need to purchase. We are willing to work with clients if they want to keep costs down and we will allow clients to purchase materials on smaller jobs that are handyman projects, but we do not warranty the products, due to not purchasing the materials directly.
Q: How does your pricing work?
We have flat rates for many common tasks and hourly rates for custom work. You can view our full Pricing Page for estimated labor ranges.
Q: Do you charge a trip fee?
Our trip fee is a standard $130 and an additional $85 per tech that comes out to the jobsite.
This covers only the cost to drive from the shop to the jobsite and back.
FAQ
Scheduling & Timeline
Q: How soon can you start?
It depends on the season and job size. We’ll give you a realistic timeline when we quote. Smaller jobs are often scheduled faster.
Q: How long will the job take?
Bathroom remodels: 3–6 weeks
Kitchens: 6–10 weeks
Decks/additions: 4–12 weeks
Note: Good planning and timely client selections help keep schedules on track.
Q: Will I need to be home while you work?
FAQ
Projects & Services
Q: Do you offer design services?
While we are not a design, build company, we do work with designers and architects when needed. Depending on the project we can create in-house designs for small scale remodels.
Q: What kinds of projects do you do?
We handle full remodels (kitchens, bathrooms, decks), handyman work, additions, repairs, and more. You can see real examples on our Our Work Page.
Q: Can you fix something another contractor left unfinished?
Yes. We’ve taken over plenty of stalled or poorly done jobs. We’ll assess what’s safe, what can be salvaged, and what needs to be rebuilt — then give you a plan you can trust.
Please note: while we can and do complete work started by others, we generally cannot warranty the entire finished product or its long-term performance since we were not involved in the original installation or material choices. Any warranties we offer will apply only to the work performed by our team.
FAQ
Guarantees & Cleanup
Q: Is your work guaranteed?
We provide a 4-year general workmanship warranty on the majority of our projects, with the exception of exterior paint and stain finishes. Product finish selections are also excluded, as these are covered under each manufacturer’s own limited warranty.
Q: Do you clean up when the job is done?
Always. We remove all debris related to our work, and we include cleanup time in every project plan.
Still Have Questions?
Just ask — we’re glad to explain the details before you book anything.
Our company is fully licensed and insured to operate in the State of Tennessee. We maintain both General Liability and Workers’ Compensation Insurance for complete client protection and jobsite safety. In addition, we handle all required permits, inspections, and code compliance on behalf of the homeowner to ensure every project meets local and state regulations.
We are committed to adhering to the 2018 International Residential Code (IRC) standards, coordinating closely with the local Authority Having Jurisdiction (AHJ), and maintaining strict compliance with all safety and regulatory requirements throughout every phase of your project.